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PostPosted: Sun Nov 20, 2011 8:13 am 
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Location: West Coast, USA
Anyone happen to know Lenovo's current policy regarding "user removeable" parts still under factory warranty?

For instance, if the Finger Print Reader on the palm rest goes bad on a T61p still under original depot-repair factory warranty, does Lenovo require I send in the whole laptop or just the user removal part in this case (i.e just the bad palm rest)?

I know it is the the FPR on the palm rest that went bad because I swapped palm rests from one of my other fully functional T61p units as a test.

Thanks :thumbs-UP:

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Three - T61p 15.4" WS T9300 2.5Ghz units, August 2008 08/08 Builds + Nvidia FX570M GPUs, One - T42 15" Flexview 1.8GHz + ATI GPU for travel, Three - T500 15.4" T9600 & T9400 CPUs with ATI HD3650 GPUs, One - Stupid Fast W520 15.6" i7-2860QM + Nvidia 2000M GPU + Series 3 Dock w/USB 3.0


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PostPosted: Sun Nov 20, 2011 8:57 am 
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Joined: Sat Oct 29, 2005 6:20 am
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Location: Israel
In principle, if it's a user-replaceable part, they should send the part to you, and you send them the defective one back.

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Current: X220 4291-4BG, T410 2537-R46, T60 1952-F76, T60 2007-QPG, T42 2373-F7G, X61 7673-V2V
Collectibles: X32 w/ IPS Screen, A31p w/ Ultrabay Numpad
Past: Z61t 9440-A23, T60 2623-D3U, X32 2884-M5U


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PostPosted: Fri Dec 09, 2011 11:31 am 
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Joined: Wed May 20, 2009 9:54 am
Posts: 2342
Location: near RTP, NC
eecon wrote:
Anyone happen to know Lenovo's current policy regarding "user removeable" parts still under factory warranty?

For instance, if the Finger Print Reader on the palm rest goes bad on a T61p still under original depot-repair factory warranty, does Lenovo require I send in the whole laptop or just the user removal part in this case (i.e just the bad palm rest)?


What you're referring to is a "CRU replacement" (pronounced "crew replacement") in IBM/Lenovo parlance. If you ask for that, and if you give them the FRU # of the part in question, they should happily send you a box with just that part. You swap the part yourself, you put the old part in the box, and you send it back.

It doesn't affect your warranty unless you break something during the replacement.

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