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PostPosted: Wed Nov 09, 2011 2:32 pm 
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Joined: Fri Apr 06, 2007 6:30 pm
Posts: 37
Location: Boston, MA
Hi,

I bought my thinkpad w/ the accidental damage protection upgrade. It came (as part of the package) w/ the thinkpad x200 dock. The docking station has damage (the plastic covering the notebook power adapter is broken). I want to get the docking station replaced, but when I called Lenovo, they didn't recognize any of the #s I gave to them as being from a "docking station." They are telling me that the docking station also has a separate warranty that isn't covered by the inclusive thinkplus accidental protection warranty I bought when I bought my notebook. Anyone have any thoughts/ideas? This is frustrating. Lenovo is basically saying that my accidental protection warranty doesn't apply to the docking station (even though the docking stationg was bought w/ the computer as a unit).


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PostPosted: Wed Nov 09, 2011 3:22 pm 
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You may wish to post this over on the Lenovo forums if you haven't already as you'll get access to some Lenovo staff.

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PostPosted: Wed Nov 09, 2011 4:10 pm 
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pupster wrote:
Lenovo is basically saying that my accidental protection warranty doesn't apply to the docking station (even though the docking stationg was bought w/ the computer as a unit).

That's been the case with accessories sold with a system purchase, way back into IBM days, for as long as I can recall.

Cheers,

Bill B.


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PostPosted: Wed Nov 09, 2011 5:48 pm 
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Accidental warranty applies to the laptop but not to the extra accessories.

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PostPosted: Thu Nov 10, 2011 12:37 am 
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Joined: Fri Apr 06, 2007 6:30 pm
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Location: Boston, MA
lead_org wrote:
Accidental warranty applies to the laptop but not to the extra accessories.


Okay...thanks...does anyone know what the standard warranty on the dock is? I bought the notebook/dock as a single SKU item #, which is why I was confused....


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