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warranty woes on docking station that came w/ my x201t

X200/X201/X220 (including equivalent tablet models) and X300/X301 Series
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pupster
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warranty woes on docking station that came w/ my x201t

#1 Post by pupster » Wed Nov 09, 2011 2:32 pm

Hi,

I bought my thinkpad w/ the accidental damage protection upgrade. It came (as part of the package) w/ the thinkpad x200 dock. The docking station has damage (the plastic covering the notebook power adapter is broken). I want to get the docking station replaced, but when I called Lenovo, they didn't recognize any of the #s I gave to them as being from a "docking station." They are telling me that the docking station also has a separate warranty that isn't covered by the inclusive thinkplus accidental protection warranty I bought when I bought my notebook. Anyone have any thoughts/ideas? This is frustrating. Lenovo is basically saying that my accidental protection warranty doesn't apply to the docking station (even though the docking stationg was bought w/ the computer as a unit).

ZaZ
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Re: warranty woes on docking station that came w/ my x201t

#2 Post by ZaZ » Wed Nov 09, 2011 3:22 pm

You may wish to post this over on the Lenovo forums if you haven't already as you'll get access to some Lenovo staff.
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bill bolton
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Re: warranty woes on docking station that came w/ my x201t

#3 Post by bill bolton » Wed Nov 09, 2011 4:10 pm

pupster wrote:Lenovo is basically saying that my accidental protection warranty doesn't apply to the docking station (even though the docking stationg was bought w/ the computer as a unit).
That's been the case with accessories sold with a system purchase, way back into IBM days, for as long as I can recall.

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Re: warranty woes on docking station that came w/ my x201t

#4 Post by lead_org » Wed Nov 09, 2011 5:48 pm

Accidental warranty applies to the laptop but not to the extra accessories.
Current ThinkPad: T430u, T430s, X1 Carbon, X1, X230t, X220t, X230, X220, X201t, W520, W701ds, T500, T420 and many more

pupster
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Re: warranty woes on docking station that came w/ my x201t

#5 Post by pupster » Thu Nov 10, 2011 12:37 am

lead_org wrote:Accidental warranty applies to the laptop but not to the extra accessories.
Okay...thanks...does anyone know what the standard warranty on the dock is? I bought the notebook/dock as a single SKU item #, which is why I was confused....

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