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X201 Warranty Service Issues? Help!!
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- Posts: 29
- Joined: Fri Nov 21, 2014 1:02 pm
- Location: Irvine, CA
X201 Warranty Service Issues? Help!!
I had a rattling fan and sent my x201 in for repair. I'm certain it was the fan and the fan only with problems as I experienced the same on my T61 and had that fixed successfully. Lenovo's Repair Center apparently swapped my system board instead of just replacing the fan. In a call to them I was told I got a system board with "integrated fan" as it would reduce noise. I had no issue with fan noise just after4 years of use my x201's fan bearings simply wore out. All they had to do was replace the fan like users seem to have done on this board by themselves.
My issue is I probably got a refurbished system board whose quality and past issues and future reliability are unknown when I sent it in with a good babied system board.
What are my remedies at this point?
I haven't received the x201 back yet but its on its way.
My issue is I probably got a refurbished system board whose quality and past issues and future reliability are unknown when I sent it in with a good babied system board.
What are my remedies at this point?
I haven't received the x201 back yet but its on its way.
Re: X201 Warranty Service Issues???????????????? Help!!
No remedies, and no reasons to look for one.
Enjoy your new board. Seriously.
Enjoy your new board. Seriously.
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)
Cheers,
George (your grouchy retired FlexView farmer)
One FlexView to rule them all: A31p
Abused daily: T520, X200s
PMs requesting personal tech support will be ignored.
Cheers,
George (your grouchy retired FlexView farmer)
One FlexView to rule them all: A31p
Abused daily: T520, X200s
PMs requesting personal tech support will be ignored.
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- Posts: 29
- Joined: Fri Nov 21, 2014 1:02 pm
- Location: Irvine, CA
Re: X201 Warranty Service Issues???????????????? Help!!
On what basis do you share your confidence?ajkula66 wrote:No remedies, and no reasons to look for one.
Enjoy your new board. Seriously.
Re: X201 Warranty Service Issues???????????????? Help!!
Hundreds of repairs by Memphis center over the past decade with just one screw-up.LemarAntwanJackson wrote:On what basis do you share your confidence?ajkula66 wrote:No remedies, and no reasons to look for one.
Enjoy your new board. Seriously.
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)
Cheers,
George (your grouchy retired FlexView farmer)
One FlexView to rule them all: A31p
Abused daily: T520, X200s
PMs requesting personal tech support will be ignored.
Cheers,
George (your grouchy retired FlexView farmer)
One FlexView to rule them all: A31p
Abused daily: T520, X200s
PMs requesting personal tech support will be ignored.
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- Posts: 29
- Joined: Fri Nov 21, 2014 1:02 pm
- Location: Irvine, CA
Re: X201 Warranty Service Issues???????????????? Help!!
OK. Will take your word for it. Proof will be when the machine comes back and the durability of the refurbed part. My prior experience with repairs with Lenovo's depot has been good but it was just one repair for a fan.
Others: Dell used Qualex for on site service. Technician replace a fan on a desktop but left screws on the table.
Toshiba repair center. Young "urban" kid developed a chip on shoulder after 2 failed "refurbed" motherboard swaps. Later, they cracked the case trying to put things back together and denied until I went nuts.
Others: Dell used Qualex for on site service. Technician replace a fan on a desktop but left screws on the table.
Toshiba repair center. Young "urban" kid developed a chip on shoulder after 2 failed "refurbed" motherboard swaps. Later, they cracked the case trying to put things back together and denied until I went nuts.
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- Senior ThinkPadder
- Posts: 8545
- Joined: Tue Jun 28, 2005 5:07 am
- Location: Ann Arbor, MI
- Contact:
Re: X201 Warranty Service Issues???????????????? Help!!
Most horror stories I've heard have been from on-site repairs, regardless of laptop brand. It's harder to hire qualified people for on-site service, and many of the techs need to rush through their jobs. Have faith in this depot repair of your X201.
Dell Latitude 7370 (QHD+, 2.84lb); HP Pavilion x2 12-b096ms (1920x1280, 3.14lb); Microsoft Surface 3 (1920x1280, 2.00lb);
Dell OptiPlex 5040 SFF (Core i5-6600); Acer ET322QK, T272HUL; Crossover 404K; QNIX QHD2410R; Seiki Pro SM40UNP
Dell OptiPlex 5040 SFF (Core i5-6600); Acer ET322QK, T272HUL; Crossover 404K; QNIX QHD2410R; Seiki Pro SM40UNP
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- Posts: 29
- Joined: Fri Nov 21, 2014 1:02 pm
- Location: Irvine, CA
Re: X201 Warranty Service Issues???????????????? Help!!
I got it back. It boots with SSD back in. Haven't done anything else yet.
BUT they messed up my screen. Cleaned the casing as can smell the cleaner. The idiot who did it also wiped around the bezel and some of it smeared and left a haze around the edges of the screen. How to get it off? They offered to take it back and replace but I'd rather just clean it. How to get it off? If I can't would you let them on site replace the screen or send it in? I want a new one not a refurbed as I ran mine with a monitor and mine was effectively new.
BUT they messed up my screen. Cleaned the casing as can smell the cleaner. The idiot who did it also wiped around the bezel and some of it smeared and left a haze around the edges of the screen. How to get it off? They offered to take it back and replace but I'd rather just clean it. How to get it off? If I can't would you let them on site replace the screen or send it in? I want a new one not a refurbed as I ran mine with a monitor and mine was effectively new.
Re: X201 Warranty Service Issues???????????????? Help!!
What cleaner are you smelling?
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)
Cheers,
George (your grouchy retired FlexView farmer)
One FlexView to rule them all: A31p
Abused daily: T520, X200s
PMs requesting personal tech support will be ignored.
Cheers,
George (your grouchy retired FlexView farmer)
One FlexView to rule them all: A31p
Abused daily: T520, X200s
PMs requesting personal tech support will be ignored.
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- Posts: 29
- Joined: Fri Nov 21, 2014 1:02 pm
- Location: Irvine, CA
Re: X201 Warranty Service Issues???????????????? Help!!
Has a perfume like "fresh" smell. I called and was told they used a "laptop cleaner". The problem is they wiped the edges of the bezel and it seems they also wiped the LCD. I tried cleaning the residue if that is what it is but have been unsuccessful.ajkula66 wrote:What cleaner are you smelling?
Re: X201 Warranty Service Issues???????????????? Help!!
Isopropyl alcohol on a soft cloth should do it...
...Knowledge is a deadly friend when no one sets the rules...(King Crimson)
Cheers,
George (your grouchy retired FlexView farmer)
One FlexView to rule them all: A31p
Abused daily: T520, X200s
PMs requesting personal tech support will be ignored.
Cheers,
George (your grouchy retired FlexView farmer)
One FlexView to rule them all: A31p
Abused daily: T520, X200s
PMs requesting personal tech support will be ignored.
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- Posts: 29
- Joined: Fri Nov 21, 2014 1:02 pm
- Location: Irvine, CA
Re: X201 Warranty Service Issues???????????????? Help!!
Tried a little. Doesn't work. F this s. Someone at Lenovo needs to lose their job for this. Way below customer expectations for a repair. They totally f up the job and left me with time wasted and frustration. Someone will be unemployed when I'm done with this.ajkula66 wrote:Isopropyl alcohol on a soft cloth should do it...
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- Admin Emeritus
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Re: X201 Warranty Service Issues? Help!!
And someone might be looking for another forum if this language continues...
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- Posts: 29
- Joined: Fri Nov 21, 2014 1:02 pm
- Location: Irvine, CA
Re: X201 Warranty Service Issues? Help!!
https://plus.google.com/u/0/photos/1049 ... 5265041477
My screen was perfectly clean and black after only cleaning with a microfiber cloth and pure water (distilled) when necessary. I used a monitor almost all the time as well. I got this back. And the case has a strong perfume smell. I cant believe what the clowns did.
Admin edit: Profanity deleted - LAST warning!
My screen was perfectly clean and black after only cleaning with a microfiber cloth and pure water (distilled) when necessary. I used a monitor almost all the time as well. I got this back. And the case has a strong perfume smell. I cant believe what the clowns did.
Admin edit: Profanity deleted - LAST warning!
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- Senior ThinkPadder
- Posts: 2821
- Joined: Sat Oct 30, 2004 4:52 am
- Location: Prague, Czech Republic
Re: X201 Warranty Service Issues???????????????? Help!!
Good one https://forums.lenovo.com/t5/General-Di ... -p/3358695pianowizard wrote:Most horror stories I've heard have been from on-site repairs, regardless of laptop brand.
ThinkPad (1992 - 2012): R51, X31, X220
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Huawei MateBook 13
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