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PostPosted: Wed Nov 12, 2014 7:35 am 
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Joined: Mon Mar 07, 2005 2:00 pm
Posts: 1902
Location: Copenhagen, Denmark
*SOLVED!* Successfully tracking eBay international shipment with UPAAA tracking number

I am posting this here since other forum members (and/or people not being members, but finding this post via Google) may find the below information useful.

Recently I bought on eBay.com an item from USA. I am living in Denmark and the item was to be shipped via eBay's International Global Shipping Program. After placing my order I received a shipping notification e-mail from eBay. This mail included a tracking number of the form UPAAA (followed by 13 digits). The UPAAA tracking-number was a link that would take me to an eBay site; “Order details” showing the tracking history for the shipment. There I was able to see that the package was first sent from the seller (in New York) to the eBay international shipment center (I guess) in Erlanger, KY. An USPS tracking number was also provided on the eBay “Order details” page so that the shipment could also be followed via the USPS site.

From Erlanger, KY, the package would be “Shipped from Shipping Center to International Destination” but without any information about what carrier would handle the international shipment and also without any usable tracking number. I noticed my shipment bouncing forth and back, being put on hold at a certain point, and later reporting: “Delivery Attempt - Incorrect address” etc.; all in all quite frustrating. The UPAAA tracking number was completely useless in this process; I had no idea about what company was actually shipping my item (DHL? UPS? FedEx? GLS? someone else?), and I also had no usable tracking number. Aaargh!! :x

Now to the good news! If logging into eBay, selecting the “My eBay” menu, then “Purchase history” the item will be shown there, with the UPAAA tracking number also shown (in bold blue print, on a green background). Click on this blue print UPAAA tracking number, and a very interesting window will open up, saying (in my case):

Quote:
Global tracking #: UPAAAxxxxxxxxxxxx
Carrier: Multiple Carriers
This shipment has been transferred to ARVATO for delivery to the final destination # AWSPBExxxxxx&schluessel=xxxxxxxxx

The number starting with “AWSPBE” is a link… click on that! Now (in my case) I landed on the GLS tracking page where the full information was seen, incl. the waybill number, the delivery name and address, the contact e-mail and phone number of the recipient (= me) etc. In my case, I discovered errors in both the delivery address and the e-mail address… this information has obviously been incorrectly transferred from my eBay order to the shipping company. Since I now knew both the carrier (not DHL, not UPS, not FedEx, but GLS) and since I also now knew the GLS waybill number I could simply call GLS customer support and have things fixed.

I hope this information may be of use to other people since I guess I am not the only one being frustrated by seeing a shipment bouncing forth and back, just to finally read: “Delivery Attempt - Incorrect address”.

It would be a significant improvement if eBay had included (in their Shipping-notification e-mail) a link to the information found under the eBay --> My eBay --> Purchase History rather than only providing the practically useless UPAAA-information! There are tons of people out there sharing the same frustration as described above - only knowing the useless UPAAA (/UPAAB etc) number... Google and you'll easily see!

Tags: eBay International Global Shipping Program UPAA UPAAA UPAAB tracking track-and-trace

Update Nov. 14: Today (= the day after the package was delivered!) I received from eBay customer-help the following e-mail:
Quote:
Your order of eBay Item # xxxxx is currently on hold with our shipping partner. Unfortunately the address you provided in the order is unrecognized within our shipping system. We want to send the item to you, but we will need a physical address to provide to our shipping partner.

... but this is obviously outdated, incorrect information. In any case, eBay could no doubt save themselves from a lot of timeconsuming hassle by providing correct, usable tracking information in their shipping e-mail!

Johan

(if of interest, the below is the detailed tracking information retreived through the eBay shipping-notification mail, providing the cryptical UPAAA number. Notice the inconsistent eBay-information about the package being stored in and delivered from Kolding (many hundred kilometers from here!), while the GLS status correctly state that the packege was shipped to Copenhagen (= Taastrup), and delivered from there)
Code:
Delivered
Nov-13-14, 04:00 AM, Kolding, Dänemark

Out for Delivery
Nov-12-14, 22:35 PM, Kolding, Dänemark

In Transit with Destination Carrier
Nov-12-14, 07:22 AM, Kolding, Dänemark

In Transit with Destination Carrier
Nov-12-14, 00:38 AM, Kolding, Dänemark

In Transit with Destination Carrier
Nov-11-14, 05:28 AM, Kolding, Dänemark

Delivery Attempt-Delivery Attempt
Nov-10-14, 22:51 PM

In transit - Exception-Eingelagert aufgrund falscher Adresse
Nov-10-14, 22:51 PM, Taastrup, Dänemark

In Transit with Destination Carrier
Nov-10-14, 21:07 PM, Taastrup, Dänemark

In Transit with Destination Carrier
Nov-10-14, 15:14 PM, Kolding, Dänemark

In Transit with Destination Carrier
Nov-07-14, 18:43 PM, Neuenstein, Deutschland

In Transit with Destination Carrier
Nov-07-14, 09:20 AM, Neuss, Deutschland

Shipped from Shipping Center to International Destination
Nov-04-14, 17:54 PM, Erlanger

Customs Documentation and Labeling
Nov-03-14, 19:20 PM, Erlanger

Delay - On Hold-Traveler Hold
Oct-31-14, 19:35 PM, Erlanger

Processing at Shipping Center
Oct-31-14, 16:21 PM, Erlanger

Arrived at US shipping Center
Oct-29-14, 23:55 PM, ERLANGER, KY 41018

In Transit-Arrived at Post Office
Oct-29-14, 22:38 PM, CINCINNATI, OH 45235

In Transit-Departed USPS Facility
Oct-29-14, 02:26 AM, BETHPAGE, NY 11714

In Transit-Departed USPS Origin Facility
Oct-28-14, 23:13 PM, BETHPAGE, NY 11714

In Transit-Arrived at USPS Origin Facility
Oct-28-14, 23:12 PM, BETHPAGE, NY 11714

In Transit-Departed Post Office
Oct-28-14, 15:32 PM, BROOKLYN, NY 11226

In Transit-Picked up by Request
Oct-28-14, 15:15 PM, BROOKLYN, NY 11226

When I finally found out about the GLS tracking number, I was able to see the following (correct, in contrast to the above partly erroneous!) status:
Code:
13/11/2014   11:00   Delivered Denmark Taastrup
13/11/2014   05:35   Out for delivery on GLS vehicle Denmark Taastrup
12/11/2014   14:22   Inbound to GLS location   Denmark Taastrup
12/11/2014   12:05   Forwarded New delivery date scheduled Denmark Taastrup
12/11/2014   07:38   Stored Denmark Taastrup
11/11/2014   12:28   Stored Denmark Taastrup
11/11/2014   05:51   Stored due to a wrong address Denmark Taastrup
11/11/2014   04:07   Inbound to GLS location Denmark Taastrup
10/11/2014   22:14   Outbound from GLS location Denmark Kolding
10/11/2014   22:14   Inbound to GLS location    Denmark Kolding
08/11/2014   01:43   Outbound from GLS location Germany Neuenstein
08/11/2014   01:43   Inbound to GLS location    Germany Neuenstein
07/11/2014   16:20   Inbound to GLS location Germany Neuss
03/11/2014   20:34   Information transmitted, no shipment available now Germany Neuss

_________________
IBM T42p's (2373-Q1U & -Q2U): 2.1 GHz, 15" UXGA FlexView, 2 GB RAM, 128 MB FireGL T2, 128 GB 1.8" SATA SSD, IBM a/b/g, BT, Win 7 Ultimate
IBM T42 (2373-N1G): 1.8 GHz, 15" SXGA+ FlexView, 2 GB RAM, 64 MB Radeon 9600, 64 GB 1.8" SATA SSD, IBM a/b/g, BT, Win 7 Ultimate


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PostPosted: Tue Oct 13, 2015 6:40 pm 
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Joined: Mon Sep 16, 2013 11:38 am
Posts: 34
Location: Vienna, Austria
The same problem: My parcel from USA has a AWSPBE "Number".
GLS -> nothing

Any idea where I can search for?


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PostPosted: Wed Oct 14, 2015 12:51 am 
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Moderator1
Moderator1

Joined: Mon Mar 07, 2005 2:00 pm
Posts: 1902
Location: Copenhagen, Denmark
Boy2006 wrote:
The same problem: My parcel from USA has a AWSPBE "Number".
GLS -> nothing

Any idea where I can search for?

Thanks for your reply... the first response ever to this thread, which (at the present time) has been read approx. 62.000 times, but yet so far with no other feedback at all... :!:

I posted my experience about the (very problematic!) eBay Track-and-Trace almost a year ago, and I have had no other shipments from eBay since then. Because of this I haven't been able to verify if eBay are still using the same somewhat "concealed" way of providing the Track-and-Trace information; sorry.

What I however suggest is that you carefully (= slowly and thoroughly!) read my post agin, and try to follow exactly the same steps as I did. If there's no usable information in your case, then I guess that eBay must have changed the way they provide Trace-and-Trace information.

Anyhow, just because GLS was the carrier in the final part of my package's journey, it does of course not at all mean that GLS at all is involved in your shipment; but again - read my post carefully, and try follow the steps I did - maybe it still works as it did then; maybe not.

October 14, 2015: I would very much appreciate if someone else - who is also reading this thread - would be kind to say if the Track-and-Trace information from eBay can still be uncovered the way I describe? It is very simple to post your experience here; all you have to do is to create an user-account (via this link- it only take 10 seconds!), and then post... it's extremely simple. If eBay have changed their way of providing (or hiding!) Track-and-Trace information, then there's no point in that I leave this post unchanged - it will only mean that a lot of people are wasting their time by reading this outdated information. Therefore, folks, please report back by posting here, whether this information is still useful or whether I should perhsps delete this thread?

Thank you in advance! :bow:

Johan

_________________
IBM T42p's (2373-Q1U & -Q2U): 2.1 GHz, 15" UXGA FlexView, 2 GB RAM, 128 MB FireGL T2, 128 GB 1.8" SATA SSD, IBM a/b/g, BT, Win 7 Ultimate
IBM T42 (2373-N1G): 1.8 GHz, 15" SXGA+ FlexView, 2 GB RAM, 64 MB Radeon 9600, 64 GB 1.8" SATA SSD, IBM a/b/g, BT, Win 7 Ultimate


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PostPosted: Wed Oct 14, 2015 1:22 am 
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Joined: Mon Sep 16, 2013 11:38 am
Posts: 34
Location: Vienna, Austria
I got only this Login Page...: https://www.artis-web.de/cgi-bin/WebObj ... kstuecknr=


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PostPosted: Thu Oct 15, 2015 7:32 am 
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Joined: Wed Oct 14, 2015 5:56 am
Posts: 1
Location: London, UK
Thank you for your invaluable inform ation about the GSP Tracking.

I found this topic through a Google search for "GSP Tracking". Although I was initially sceptical that it would be a waste of my time following such an unlikely-looking link rather than the usual eBay forums, I was most pleased to find that the exact opposite was true and I had in fact struck a seam of gold.

Tha background is that, in much the same way as Johan, I had purchased an item in the United States from a Seller who offered international shipment through the Global Shipping Program. To me as a Buyer, the attraction of GSP was purely financial, since the combined cost of the local shipping within the US, the GSP international shipping and the UK Import Taxes was a fraction of what it would have been if it were arranged in the traditional manner.

This financial advantage was essential to me, since it would have been totally uneconomic for me to incur the costs of international shipment and 20% VAT on arrival in the United Kingdom. Never previously having had any dealings with international shipment in general and the GSP in particular, I conducted extensive research into its operation.

Since I did not find any proper guidance there as to how to shipment's progress should be monitored, I was surprised and delighted to find Johan's guidance on this Forum.

Although the item is still in transit, its progress is easily monitored via the link Johan provided.

As an aside, I paid special attention to the procedures for the unfortunate situation where the item arrives damaged. The eBay Help Screens appeared to suggest that, in such an event, GSP would reimburse the full cost including the local and international shipping, as well as the Customs Duties and VAT etc., without back-charging this to the Seller. From an unrelated post on this Forum, I learned that the Buyer did not have to return the item, which is just as well with the cost of shipping between the UK and the US.

I will update this Thread appropriately when I receive the item, probably in about three or weeks' time..


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PostPosted: Tue Oct 20, 2015 12:37 am 
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Joined: Tue Oct 20, 2015 12:07 am
Posts: 1
Location: Ljubljana, Slovenia
Hi,

I had the same problem - bought on eBay an item from USA. As I live in Slovenia, the item was shipped via Global shipping program. I received the global tracking number UPAAA*** ... and I got the last report 'Delivery Attempt - Incorrect address'. I knew the item is in Slovenia, but had no idea about the shipping compay and had no usefull tracking number.

In 'My eBay' I got the AWSPBE*** number and click on that, but I could not login (or register) on the page ... https://www.artis-web.de/cgi-bin/WebObj ... kstuecknr= ... but I didn't give up :)

Than I went to the ARVATO company page and simply ask the question about my item and AWSPBE*** number ... https://www.arvato.com/en/about/contact.html ... and about in an hour they sent me GLS tracking number. Then everything was easy :) ... I called local GLS company and we found out that the address was incomplete (no street name, no number) ...

So, don't hasitate, ask ARVATO and they will give the information about the shipping company and right tracking number.

Good luck!

Rene


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PostPosted: Wed Oct 21, 2015 5:02 am 
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Joined: Mon Sep 16, 2013 11:38 am
Posts: 34
Location: Vienna, Austria
In my case it was GLS to.


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PostPosted: Thu Nov 05, 2015 5:48 am 
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Joined: Thu Nov 05, 2015 5:40 am
Posts: 4
Location: Belfast, N Ireland
I am a seller using the GSP Shipping Centre for international delivery. This is my second time to use it. I am sending a parcel to a German customer, and again I have been given the frustrating UPAAB no. When I click on the link in my ebay the pop-up information page simply states 'Next tracking in formation will be available in 48 hours' and it hasn't been 'tracked' yet on this system since posting it at the end of last week with Royal Mail. My buyer still hasn't received their parcel and I've no way of knowing how long it will take, which as a seller is very frustrating as I cannot tell the buyer.

My question: Who is ARVATO and how do they help get the proper tracking details rene13?

Quote:
Than I went to the ARVATO company page and simply ask the question about my item and AWSPBE*** number ... https://www.arvato.com/en/about/contact.html ... and about in an hour they sent me GLS tracking number. Then everything was easy :) ... I called local GLS company and we found out that the address was incomplete (no street name, no number) .


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PostPosted: Thu Nov 05, 2015 6:09 am 
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Joined: Thu Nov 05, 2015 5:40 am
Posts: 4
Location: Belfast, N Ireland
OK rene13 I followed the link you provided, not really knowing how they will be able to help. I've given them 2x global tracking numbers and a domestic one, so hopefully someone there can enlighten me.

This link has been really helpful, as I have read those on ebay about this system. I will probably opt out of it and if international buyers really want something I'm selling I can give them a quote with various couriers and let the buyer choose which system to use.


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PostPosted: Thu Nov 05, 2015 6:59 am 
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Joined: Mon Sep 16, 2013 11:38 am
Posts: 34
Location: Vienna, Austria
Quote:
Who is ARVATO and how do they help get the proper tracking details rene13?
https://en.wikipedia.org/wiki/Arvato_services
an big german company.


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PostPosted: Thu Nov 05, 2015 7:35 am 
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Joined: Thu Nov 05, 2015 5:40 am
Posts: 4
Location: Belfast, N Ireland
OK... the saga continues.....

I contacted my buyer in Germany to tell her of the waiting game but she replied to tell me 'apparently it has arrived in Germany so should be in Berlin tomorrow' followed by 'been sent the tracking details'. BUT I HADN'T ANY OF THIS INFORMATION!!! WHY NOT?

So I contacted eBay and chatted to their customer service person K****a. It seems that the buyer has the same information through her 'My eBay' link as mentioned before, as I have - ie nothing! But somehow she has received more information that assures her it's on it's way to her. BUT WHY HAVE I NOT RECEIVED THE SAME INFORMATION??

K***a informed me that the delivery progress would be updated between 6th and 11th November! A 5 day window! Not a great service at all.

From a seller's point of view I am not providing my customers a great service if I cannot tell them where their item is. Furthermore, it is embarrassing that my customer has more information than I have!!

Anyway K***a has sent GSP my query and concern marked as high priority and they should get back to me in 72 hours via email.

I'll updat later when they contact me.


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PostPosted: Thu Nov 05, 2015 7:47 am 
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Joined: Mon Sep 16, 2013 11:38 am
Posts: 34
Location: Vienna, Austria
... but its normal to have a windows of some days. It could come today or tomorrow or the deliver to the next post office... :wink:


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PostPosted: Thu Nov 05, 2015 8:33 am 
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Joined: Thu Nov 05, 2015 5:40 am
Posts: 4
Location: Belfast, N Ireland
Quote:
... but its normal to have a windows of some days. It could come today or tomorrow or the deliver to the next post office.

To wait up to 5 days for the delivery status to be updated is extremely slow especially in the age of couriers using scanners at each state of the process. It should be much faster than that. Even daily.

I get immediate emails from Amazon when parcels have been scanned by the courier when delivered. That's excellent service. 5 days is despicable.


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PostPosted: Tue Nov 17, 2015 2:26 pm 
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Joined: Tue Nov 17, 2015 2:20 pm
Posts: 1
Location: South River, Ontario, Canada
Thank you, thank you, thank you!! I endured 2-3 grueling minutes of forum registration just to express my gratitude for your extremely helpful post.

Your hint worked beautifully for me, so now I know that Canada Post has my parcel, so I don't have to stay at home wondering if I'm going to miss the courier delivery at my door.

I have no idea why ebay can't make that information more readily available, but I appreciate you taking the time to post it.


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PostPosted: Tue Nov 24, 2015 1:21 pm 
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Joined: Tue Nov 24, 2015 1:17 pm
Posts: 1
Location: Montreal, Canada
Hi,

When I go to my purchase history I do not get the AWS number. It says the package has arrived in Erlanger but still states In Transit. It hasn't changed since Nov 18th.

Global tracking #:UPAAA000000140505971
Carrier:Multiple Carriers
Status:ACCEPTEDIN TRANSIT DELIVERED

Arrived at Global Shipping Center
Nov-18-15, 07:20 AM, ERLANGER, KY 41025

In Transit-Arrived at USPS Facility
Nov-17-15, 21:58 PM, CINCINNATI, OH 45235

In Transit-Departed USPS Origin Facility
Nov-17-15, 00:47 AM, CHARLOTTE, NC 28214

In Transit-Arrived at USPS Origin Facility
Nov-17-15, 00:00 AM, CHARLOTTE, NC 28214

----------------------------------------------------------------------------------------------------
Can anyone please tell me if I should simply wait, if I'm doing something wrong, or if I should file a claim?

Thanks


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