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 Post subject: Thanks Lenovo!
PostPosted: Wed Dec 19, 2012 8:12 pm 
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Sophomore Member

Joined: Wed Sep 27, 2006 9:34 am
Posts: 146
Location: Grand Rapids, MI
So on 11/01/12 I ordered a S230U (Twist). Not sure if it's an edge or an idea notebook? It's a Christmas present for my wife. Expected shipment was 11/07/12. The ship date has been moved several times and has stayed at 12/31/12 for nearly 2 weeks.

Today (12/19/12) I get this e-mail from Lenovo.

Dear Valued Customer,

Thank you for your recent purchase of the Lenovo Thinkpad 3347CTO. The McAfee or Norton 2012 subscription you selected for your system does not support Windows 8 and the
2013 versions will not be available until 12/21/2012.
Unfortunately, we will be cancelling your order due to this Lenovo error. It will take about two or three days to process the cancellation of your order.

Seems like 12/21/2012 is a full 10 days before their ESTIMATED ship date. I called Lenovo and wasted my time for over an hour (45 minutes in queue). I have to reorder, be put at the end of the list and a 1/13/13 ship date and pay $329 more for the same system minus the anti-virus.



THANKS LENOVO

_________________
X220, 600X, Edge 13, T22, T23, 701C, 560Z, T60p, T43, 240Z,....


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 Post subject: Re: Thanks Lenovo!
PostPosted: Wed Dec 19, 2012 10:44 pm 
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Senior Member
Senior Member

Joined: Mon Dec 12, 2011 9:00 am
Posts: 608
Location: United States
Demand for the new Twist appears to be much greater than Lenovo's expectations. They are sold out everywhere. That really sucks that they couldn't at least get you the same price.

_________________
jayton4
Current models/upgrades:
T410 2518X01- 8GB, Corsair Force GT 120GB
T410s 2901A3U- 8GB, Intel 6300 WiFi, Crucial m4 mSATA 256GB SSD w/ microSATA adapter
T420s 4174PPU- 16GB, Intel 520-series 7mm 180GB SSD, Crucial M550 512GB mSATA SSD, Intel 6300 WiFi
and a few classics in storage


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 Post subject: Re: Thanks Lenovo!
PostPosted: Thu Dec 20, 2012 3:16 am 
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Senior ThinkPadder
Senior ThinkPadder

Joined: Sat Oct 29, 2005 6:20 am
Posts: 5990
Location: Israel
Go on the Lenovo forums to talk to their reps and demand the same price that you originally ordered for. Since the cancellation is their fault, not yours, they have no reasonable right to deny you.

_________________
Current: X220 4291-4BG, T410 2537-R46, T60 1952-F76, T60 2007-QPG, T42 2373-F7G, X61 7673-V2V
Collectibles: X32 w/ IPS Screen, A31p w/ Ultrabay Numpad
Past: Z61t 9440-A23, T60 2623-D3U, X32 2884-M5U


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 Post subject: Re: Thanks Lenovo!
PostPosted: Fri Dec 28, 2012 6:16 pm 
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Joined: Thu Dec 27, 2012 7:51 pm
Posts: 3
Location: Charlotte, North Carolina
I suggest they offered a product at a given price and accepted payment ... ergo, they made a contract. I suggest you push this issue !


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