I have tried phoning Lenovo UK for the last couple of days to ask some questions. I get put in a call-queue and, every time, after about 4–5 minutes the line just goes dead (very frustrating).
So I am wondering if anyone here can help with my questions, which are as follows:
- I am thinking of installing the OS myself, which would be 'Windows 10 Pro. X64 International English'. But I need information on the licencing for this: Is the Licence Product Key embedded in the BIOS? If so will that allow me install Windows 10 Pro. now and have it licenced automatically and Windows 11 Pro. later, and have that licenced automatically, should I decide to do so?
- If I was installing the OS myself how do I get drivers for the laptop and how do I get essential Lenovo software for the system? A search led me to this webpage: Lenovo System Update: Update Drivers, BIOS and Applications. But there it says the downloads are for ThinkPad X1 Carbon 9th Gen (Type 20XW, 20XX). Looking at the page I would purchase the laptop from it gives no indication of the 'Type' — how do I determine the 'Type' from the purchase webpage?
- Is the Solid State Drive replaceable by user? And any comments on the ease that this could be done if it is possible?
- Is the battery replaceable by the user? And any comments on the ease that this could be done if it is possible?
- The only English keyboard on offer is 'English (EU)'. In what way does this keyboard differ from a standard 'English UK' keyboard?
- Lastly: I note from the purchase webpages that there is an offer for a 'Sealed Battery Replacement' service. From that I would take it that Lenovo are claiming that isn't possible for the user to replace the battery (though there is always the possibility that, despite what Lenovo says, the user might be able to replace the battery). In any case is this 'Sealed Battery Replacement' an on-site replacement, or does the user have to courier the laptop to Lenovo to get the battery replacement done?