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Warranty Question regarding User Replaceable Parts

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eecon
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Warranty Question regarding User Replaceable Parts

#1 Post by eecon » Sun Nov 20, 2011 8:13 am

Anyone happen to know Lenovo's current policy regarding "user removeable" parts still under factory warranty?

For instance, if the Finger Print Reader on the palm rest goes bad on a T61p still under original depot-repair factory warranty, does Lenovo require I send in the whole laptop or just the user removal part in this case (i.e just the bad palm rest)?

I know it is the the FPR on the palm rest that went bad because I swapped palm rests from one of my other fully functional T61p units as a test.

Thanks :thumbs-UP:
Two - T61p 15.4" WS T9300 2.5Ghz units, August 2008 08/08 Builds + Nvidia FX570M GPUs, One - T42 15" Flexview 1.8GHz + ATI GPU for travel, Two - T500 15.4" T9600 & T9400 CPUs with ATI HD3650 GPUs, One - Stupidly Fast W520 15.6" i7-2860QM + Nvidia 2000M GPU + Series 3 Dock w/USB 3.0

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Re: Warranty Question regarding User Replaceable Parts

#2 Post by dr_st » Sun Nov 20, 2011 8:57 am

In principle, if it's a user-replaceable part, they should send the part to you, and you send them the defective one back.
Thinkpad 25 (20K7), T490 (20N3), Yoga 14 (20FY), T430s (IPS FHD + Classic Keyboard), X220 4291-4BG
X61 7673-V2V, T60 2007-QPG, T42 2373-F7G, X32 (IPS Screen), A31p w/ Ultrabay Numpad

ThinkRob
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Re: Warranty Question regarding User Replaceable Parts

#3 Post by ThinkRob » Fri Dec 09, 2011 11:31 am

eecon wrote:Anyone happen to know Lenovo's current policy regarding "user removeable" parts still under factory warranty?

For instance, if the Finger Print Reader on the palm rest goes bad on a T61p still under original depot-repair factory warranty, does Lenovo require I send in the whole laptop or just the user removal part in this case (i.e just the bad palm rest)?
What you're referring to is a "CRU replacement" (pronounced "crew replacement") in IBM/Lenovo parlance. If you ask for that, and if you give them the FRU # of the part in question, they should happily send you a box with just that part. You swap the part yourself, you put the old part in the box, and you send it back.

It doesn't affect your warranty unless you break something during the replacement.
Need help with Linux or FreeBSD? PM or catch me on IRC: I'm ThinkRob on FreeNode and EFnet.
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