Anyone happen to know Lenovo's current policy regarding "user removeable" parts still under factory warranty?
For instance, if the Finger Print Reader on the palm rest goes bad on a T61p still under original depot-repair factory warranty, does Lenovo require I send in the whole laptop or just the user removal part in this case (i.e just the bad palm rest)?
I know it is the the FPR on the palm rest that went bad because I swapped palm rests from one of my other fully functional T61p units as a test.
Thanks
Take a look at our
ThinkPads.com HOME PAGE
For those who might want to contribute to the blog, start here: Editors Alley Topic
Then contact Bill with a Private Message
ThinkPads.com HOME PAGE
For those who might want to contribute to the blog, start here: Editors Alley Topic
Then contact Bill with a Private Message
Warranty Question regarding User Replaceable Parts
Warranty Question regarding User Replaceable Parts
Two - T61p 15.4" WS T9300 2.5Ghz units, August 2008 08/08 Builds + Nvidia FX570M GPUs, One - T42 15" Flexview 1.8GHz + ATI GPU for travel, Two - T500 15.4" T9600 & T9400 CPUs with ATI HD3650 GPUs, One - Stupidly Fast W520 15.6" i7-2860QM + Nvidia 2000M GPU + Series 3 Dock w/USB 3.0
Re: Warranty Question regarding User Replaceable Parts
In principle, if it's a user-replaceable part, they should send the part to you, and you send them the defective one back.
Thinkpad 25 (20K7), T490 (20N3), Yoga 14 (20FY), T430s (IPS FHD + Classic Keyboard), X220 4291-4BG
X61 7673-V2V, T60 2007-QPG, T42 2373-F7G, X32 (IPS Screen), A31p w/ Ultrabay Numpad
X61 7673-V2V, T60 2007-QPG, T42 2373-F7G, X32 (IPS Screen), A31p w/ Ultrabay Numpad
Re: Warranty Question regarding User Replaceable Parts
What you're referring to is a "CRU replacement" (pronounced "crew replacement") in IBM/Lenovo parlance. If you ask for that, and if you give them the FRU # of the part in question, they should happily send you a box with just that part. You swap the part yourself, you put the old part in the box, and you send it back.eecon wrote:Anyone happen to know Lenovo's current policy regarding "user removeable" parts still under factory warranty?
For instance, if the Finger Print Reader on the palm rest goes bad on a T61p still under original depot-repair factory warranty, does Lenovo require I send in the whole laptop or just the user removal part in this case (i.e just the bad palm rest)?
It doesn't affect your warranty unless you break something during the replacement.
Need help with Linux or FreeBSD? PM or catch me on IRC: I'm ThinkRob on FreeNode and EFnet.
Laptop: X270, running Fedora
Desktop: Intellistation 285 (currently dead)
Workstation: owned by my employer
Toy: Miata!
Laptop: X270, running Fedora
Desktop: Intellistation 285 (currently dead)
Workstation: owned by my employer
Toy: Miata!
-
- Similar Topics
- Replies
- Views
- Last post
-
-
Question regarding an mSATA-IDE Adapter for the X41
by Penguinboy829 » Mon Oct 23, 2023 6:25 am » in ThinkPad X20/X30/X40 Series incl. Tablets - 2 Replies
- 2261 Views
-
Last post by Penguinboy829
Wed Oct 25, 2023 5:44 am
-
-
-
Best new Win11 ThinkPad for a 15-year user of an x200 ??
by mtgal » Sun Jan 28, 2024 1:59 pm » in Thinkpad AMD-Ryzen - 21 Replies
- 2882 Views
-
Last post by mikemex
Sun Mar 17, 2024 12:07 am
-
-
-
FS: ThinkPad T23 parts hard drive/caddy + 1GB PC133 memory
by PiZzA EnGiNeEr » Tue Oct 24, 2023 5:58 pm » in Marketplace - Forum Members only - 1 Replies
- 2248 Views
-
Last post by PiZzA EnGiNeEr
Mon Dec 04, 2023 8:12 pm
-
-
-
FS: Thinkpad X31 Type 2672-C2U for parts with dock
by twiceferrel » Fri Jan 12, 2024 3:32 am » in Marketplace - Forum Members only - 2 Replies
- 1148 Views
-
Last post by RedPanda
Wed Jan 24, 2024 12:19 pm
-
Who is online
Users browsing this forum: No registered users and 34 guests