Our company is looking to buy a lot of new systems, and I've been tasked to choice these systems. I've dealt with HP and Dell primarily, and have been satisfied with their product and customer service. However, Lenovo seems to have some systems spec'd to our needs for a better price and a 3 year warranty. My questions are:
What's the turnover rate on an RMA?
Has anyone been successful in getting them to send the replacement PRIOR to them receiving the RMA'd equipment (I've been able to do this with Dell and Intel with a CC secured)?
Where are there shipping centers? Am I going to have wait 3 weeks for it to arrive from Hong Kong?
Is their customer service hard to deal with? How about as a tech?
Is their 3 year warranty too good to be true?
The reason why I came here for these questions is because it's easy to search the internet and find horror stories from EVERY major company. Personally, I've had Dell call me back 3 times after they resolved an issue just to make sure the issue was resolved, but if I search for any reviews I'm going to find a plethora of negative comments. In fact, I was led to this forum for that very reason. Most people post when they have a negative experience, not when they get the service they feel they should get.
Sorry, for the long post, and if you feel like this don't belong in this forum.
Thanks in advance to anyone willing to help me out.
Take a look at our
ThinkPads.com HOME PAGE
For those who might want to contribute to the blog, start here: Editors Alley Topic
Then contact Bill with a Private Message
ThinkPads.com HOME PAGE
For those who might want to contribute to the blog, start here: Editors Alley Topic
Then contact Bill with a Private Message
Quick(ish) Question about Lenovo Customer Service
Re: Quick(ish) Question about Lenovo Customer Service
I know I'm probably asking a bit much.. but even just a brief commentary on your experiences would be appreciated.
-
- Similar Topics
- Replies
- Views
- Last post
-
-
I have a Lenovo Legion - I know it's not a thinkpad, but I have a question
by whoknows88 » Mon Nov 27, 2023 7:48 pm » in GENERAL ThinkPad News/Comments & Questions - 5 Replies
- 3231 Views
-
Last post by whoknows88
Wed Nov 29, 2023 4:20 am
-
-
-
X1 Carbon G6 8550U/ UHD 620 dock question
by ObligedTester » Mon Nov 06, 2023 3:16 pm » in ThinkPad X1 / X1-Carbon / X1-Extreme and later Series - 1 Replies
- 2747 Views
-
Last post by axur-delmeria
Tue Nov 07, 2023 7:05 am
-
-
-
[Question] Does X280 i3 4gb soldered only have one slot of ram?
by benlimanto » Thu Dec 14, 2023 10:07 am » in ThinkPad X230-X280 / X390 Series - 3 Replies
- 2770 Views
-
Last post by benlimanto
Thu Dec 14, 2023 6:39 pm
-
-
-
Question about Coreboot or Libreboot
by James1138 » Sun Jan 21, 2024 11:47 am » in ThinkPad T400/T410/T420 and T500/T510/T520 Series - 1 Replies
- 763 Views
-
Last post by axur-delmeria
Sun Jan 21, 2024 1:09 pm
-
Who is online
Users browsing this forum: No registered users and 4 guests