Joined: Tue May 29, 2007 3:46 pm
Location: London, Ontario, Canada
|I purchased (ajkula66) George's used, excellent condition X61T model a couple of months back. VERY fast unit with Win 7-x64 installed on the SSD. Turned it on yesterday after lunch to discover several small air bubbles (about the size of the eraser head on the stylus) had mysteriously decided to take up residence between the top plate and the screen, just above the bottom bezel and centered slightly to the right.
This machine came with a special bid four year on-site warranty which ends in April of 2012, so I decided to take advantage of that pleasant fact . I called the Lenovo Canada help desk at 3:30 P.M. and explained the problem to the tech. After verifying the serial number, he issued a Case Number, and TWENTY MINUTES LATER I had a call from my local IBM tech repair guy, saying the screen was on it's way overnight to their depot, and would I be available this morning so he could do the repair?
True to form, he showed up at the requested hour, and forty-five minutes later he had the beautiful new (and I do mean NEW) SXGA screen installed. The repair guy commented that he'd been working for IBM for the last fifteen years, and it wasn't often he got service parts that were new, and not refurbished. We both checked for the orange "usable service part" sticker, and it was nowhere to be found, and the screen truly did appear as if it had just left the assembly line. Naturally, not a mark, scratch or fingerprint to be found anywhere. And wow, is it so much brighter than the old one! The clincher, of course, were the markings on the stickers on the back, dated June 2011!
For those interested, the new screen is a BOE-hydis, HV121P01-100, part number is 42T0461, FRU is 93P5609.
The tech did have a bit of problem with the "super-tack" on the back of the bezel, but he was careful and thorough, and had it separated from the screen after about two minutes with no damage to either part.
After reading comments in the forum regarding the availability of the SXGA screens, I was greatly surprised that a new one could be on my doorstep literally overnight!
Anyways, just saying Kudo's to the Lenovo warranty department in Toronto and their service tech team in London . They did an excellent job.
Previous Thinkpads: A31p, T30, T23 x2, X31, A22m, various 750's, 760's, & 390's.
Current Daily Drivers: X61T, T61
"Life Is A Journey...Enjoy The Ride!"