Frustrated, Fedex being less than useless ...

[jronald]

Suggestions: Ordered a set of aftermarket Headlights for the child's Jeep Ordered it through the Dealership. Was supposed to be delivered on Black Friday. When I checked the following Monday it showed a delivery exception, still shows that today. Called Fedex, they said they were too busy to deliver it, until I pointed out that the Black Friday Sales Items, WOULD NOT be in Fedex's hand on Black Friday. Then they said there was a problem with the shipper, and that it was held up because of the shipper, package still shows up in Durham NC, around the corner from me. Contacted the shipper and they were useless. Got in this morning and it shows it was delivered on Black Friday! I have been trying to get this package for 9 days now, and Fedex will not find it, The shipper does not care, and we are out the money! Do you have any suggestions?
Info from the shipper: Sorry for inconvenience .Online information shows :2024-11-29 20:09
US, NC, DURHAM, Delivery exception, Local delivery restriction, delivery not attempted
Sorry for the issue .We ranted one warehouse in US .They will not help contact with the local fedex office .Could you pls try to contact local fedex office again and tell them the detail address? Thanks a lot
Info from Fedex: Thanks for reaching out to us about case number C-171378660 Ref-45520.After exhausting all search options, we haven't been able to locate this shipment.
If you haven't located the shipment, please contact your shipper.
The FedEx Team
Info from Fedex: Thanks for reaching out to us about tracking number 770237104809.
We're researching your issue and will reach out to you if more information is needed or to give you updates.
You can continue to track your shipment at fedex.com
The FedEx Team
Here is everything from the Chat Log with Fedex: 770237104809 2 questions: #1 FEDEX CAN NOT be busy on Black Friday, delivering when the seller still has the package, because it has JUST BEEN PURCHASED! #2 I have been told twice now that I cant have my package, because its still on hold from Black Friday. This is putting a Car Sale in jeopardy because somebody cant get their lies straight. Please feel free to review the TWO phone calls I have made, and contact me directly 919 286 2527
FedEx
Hi, thanks for contacting us. We've received your message and appreciate you reaching out.
FedEx
Hi James, this is Zai. Thank you for sending us a PM and for providing your tracking number. I'm so sorry for any inconvenience this delay has caused you. For verification purposes, may I have your full name, complete delivery address, phone number and email address? I would be happy to take a look into this for you. Thanks!
December 4 at 8:50 AM
Wed 8:50 AM
You sent
Purchased for the company. Durhams Auto Mart. 3601 Hillsborough Rd Durham NC 27705. My name is James Rose. Email servicecenter@durhamautomart.com. Direct phone to my desk is 919 286 2527
FedEx
Got it, James. I appreciate you for providing additional information. Kindly give me a few minutes to have these details checked. I'll be back before you know it.
December 4 at 9:12 AM
Wed 9:12 AM
FedEx
Thank you for your patience while I check on this for you. I apologize for the long wait. It shows that your package is being held in our facility due to an issue with identifying the sender information. To help resolve this for you. Please contact your sender so they can contact us directly so FedEx can continue and move your package for delivery.
FedEx
It also shows that a support ticket has been initiated for your package under ticket number C-171378660. I have made a follow up on your ticket to let our team know that you have reached out regarding your package and I also requested for them to contact you once any updates on your ticket become available. Would you like me to enroll your email in our shipment notifications so that we can keep you posted with the most recent updates on the movement of your package and once it is already out for delivery?
December 4 at 9:43 AM
Wed 9:43 AM
You sent
Please add the email. To put you on the spot, please explain HOW Black Friday has delayed the shipment now 5 days?
FedEx
Yes, I have included your contact details in the notes on your ticket. Please be advised that the delay was not due to Black Friday. Your package is being held in our facility due to an issue with identifying the sender information. Please let the sender know about these circumstances and ask them to contact FedEx directly.
You sent
That is NOT at all what I have been told over the last two days! Repeadedly told ship volumne was the cause, which also DOES NOT make sense when you figure the purchase delay on Black Friday and Fedex recieving the shipment. Geez.
FedEx
I sincerely apologize for the inconvenience this has caused you. I understand that this has been a frustrating experience for you and I would definitely feel the same way if I was in your situation. Rest assured that we have our team monitoring this for you and just need to validate some information from your sender's account.
December 4 at 10:35 AM
Wed 10:35 AM
FedEx
Thank you James for your time and for allowing me to assist you today. I hope you have a wonderful day ahead and stay safe always. -Zai
December 4 at 11:29 AM
Wed 11:29 AM
You sent
Contacted the sender, ask them to contact you ASAP
Today at 8:58 AM
8:58 AM
You sent
OK please explain how the delivery that has been missing for more than a week, was delivered 11/29/24. Somebody is messing with your numbers.
FedEx
Hi, thanks for contacting us. We've received your message and appreciate you reaching out.
Today at 10:09 AM
10:09 AM
You sent
Im confused this is still showing up Delivery exception "Local delivery restriction, delivery not attempted" Package HAS NOT been delivered. 770237104809
You sent
Multiple contacts with Fedex and FedEx Case Number C-171378660
FedEx
Hi, this is Rich. I really apologize for the confusion. Allow me to assist you with your concern. Kindly provide your full name, complete address, phone number and your email address. Thank you.
You sent
Rich I already did all of this on the Fed Case # C-171378660!
You sent
My Name is James Rose. Company purchased it Durham's Service Center. 3601 Hillsborough Rd Durham NS 27705
FedEx
Let me check it for you. Please provide the needed information. Thank you.
FedEx
Much appreciated, allow me to check this for you and I'll get back to you shortly. Thank you.
You sent
Just so we are clear. Fedex told me Black Friday could not be delivered, when I pointed out that Fedex would not have ANY packages from Black Friday sales until the following day, they changed the reason the a Shipper concern. Then when I pushed back again, they told me they lost the package. This was a week later. NOW it shows the package was delivered Black friday? I do not understand.
FedEx
Can you please provide the full name of the recipient on the shipping label?
Today at 11:18 AM
11:18 AM
You sent
Durham"s Auto Mart
FedEx
Much appreciated, Let me check this for you and I'll get back to you shortly. Thank you.
FedEx
I just wanted to ask if you checked the delivery location and the surrounding area? Did you check with the neighbors?
Today at 11:51 AM
11:51 AM
You sent
You are missing the point. FedEx SAID if was lost and not deliverable for the last 7 week days. NOW it all of a sudden shows delivered. We do not have the product and have never had the product. Even checked the video tape. They never pulled on the lot.
You sent
Someone has bogused the records. Look at the time stamps from when it was entered
FedEx
I really apologize for this matter. What I can do here is to create a support ticket for us to have this investigated and inform you as well once they have an update on your shipment.
You sent
Please do. Hold whoever is faking to deliveries responsible please
FedEx
Before I proceed, may I ask for your preferred method of communication through phone, text, or email? Please be advised that by choosing text alerts, data rates may apply.
You sent
Email. Servicecenter@durhamautomart.com
FedEx
Much appreciated, allow me to process it and I'll get back to you shortly. Thank you.
FedEx
Can you please provide as well your phone number? Also, can you please answer these questions for documentation purposes?
Were you home at the time of delivery?
Could a member of the household have taken the package in for safe keeping?
Did you check with the neighbors?
Have you checked the delivery location and the surrounding area?
What color is your residence?
Is your residence brick or siding?
Is your residence one or two stories?
What is the content description of the package?
Today at 1:19 PM
1:19 PM
You sent
919 286 2527: Commercial Building Was OPEN, and People were here. Commercial Location. Commercial Location.
You sent
Commercial Car Dealership
You sent
Headlights
You sent
PLEASE, you are missing the point read the notes: I was told could NOT be delivered because of black Friday.
You sent
I was told then it could NOT be delivered because of Shipping info. I was then told it could not be delivered because it was lost. NOW 9 days later it shows delivered.
FedEx
I'm almost done with your support ticket.
FedEx
I really apologize I tried to create a support ticket but I was unable to process it. You may reach out to your shipper and ask them to coordinate with us so we can help them hand in hand for this shipment.
You sent
Why can you NOT create a support ticket

[TPFanatic]

Aggravating.

Go to cops. They can find the package if they want to.

If the amount involved is less than the amount to file in small claims, move on with your life.

If you paid by card, talk to your bank.